Refund policy

The store wants every customer pleased with what they bought. Where that misses, the overview below traces how sending it back and drawing the money returned works.

The Window

The count opens the day it lands, and from there 30 days hold open for a return request. It hinges on the item staying unused, keeping its original packaging, and coming back in the shape it left in.

Opening One

A message through the contact page with the order number and the reason behind the return gets it moving. A nod from the store brings the word on how to ship it and where to send it.

Note: anything sent back without a word first can't be taken in.

Damage

The order deserves an eye the day it lands. Faulty, damaged, or plainly the wrong thing draws a note at once, and the store settles on something fair alongside the customer.

Items Held Back

A short roster stays clear of returns: goods built to order or personalized, anything broken through misuse, anything parted from its original packaging, and anything marked final sale on the day of purchase.

Return of Funds

The parcel reaches the store, it goes through it, and word follows on a yes or a no. A yes sends the refund back to the original payment method within 7–14 business days, though the customer's bank or card issuer may draw that out before the money lands.

A Swap

Quickest way through: send the first one back, wait on the store's word, then set down a separate order for the preferred item.

Return Postage

Return postage rests with the customer as a rule. The store's own slip shifts that — a faulty item, or the wrong one heading out.

Contact

Any question on returns or refunds goes through the contact page.